Shipping policy

Kick Montaro – Store Policies

Shipping Policy

At Kick Montaro, we are committed to delivering your order quickly and securely.

Processing Time
Orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Standard shipping typically takes 5–10 business days within the United States.

Tracking Information
Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.

Shipping Delays
Shipping times may occasionally be affected by holidays, weather conditions, or carrier delays beyond our control.

Return & Refund Policy

Customer satisfaction is important to us at Kick Montaro.

Return Window
We accept returns within 14 days of delivery.

Return Conditions
To qualify for a return:

  • Items must be unused
  • Items must be in original packaging
  • Items must be in resellable condition

Non-Returnable Items
We do not accept returns for:

  • Worn sneakers
  • Damaged items caused by misuse
  • Final sale items

Refund Process
After receiving and inspecting the returned item:

  • Refunds are processed within 3–7 business days
  • Refunds are issued to the original payment method

Shipping fees are non-refundable.

Exchange Policy

If you receive:

  • the wrong size
  • the wrong product
  • a defective item

Please contact us within 48 hours after delivery.

Our support team will arrange a replacement if the issue is verified.

Order Cancellation Policy

Orders can be canceled within 12 hours after purchase.

After processing begins, cancellation requests may no longer be possible.

Incorrect Address Policy

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is submitted:

  • Contact us immediately
  • Address updates are only possible before shipment

Kick Montaro is not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Stolen Packages

If tracking shows Delivered but the package is missing:

Please:

  1. Check with household members or neighbors
  2. Contact your shipping carrier
  3. Contact our support team

Kick Montaro is not responsible for lost or stolen packages marked delivered by the carrier, but we will assist you in resolving the issue whenever possible.

Contact Information

For any questions regarding your order, please contact us:

Email: support@kickmontaro.com
Brand: Kick Montaro

Support response time: 24–48 business hours